Refund & Cancellation Policy

Last updated: September 2026

Refunds on your box payment

When you book a Bal Leela Box, you pay your founding monthly price in full. You may cancel for a full refund within 7 days of payment, provided your box has not yet been dispatched — no questions asked, no deductions. To cancel, message us on WhatsApp or email namaste@peedhipatra.in with your order details, and we will process the refund within 5–7 business days to your original payment method.

After the 7-day window, or once your box has been dispatched (whichever is earlier), the payment for that month's box is non-refundable. You can still cancel future months at any time — see below.

Damaged or missing items

If your box arrives damaged, with missing items, or with a printing defect, we will replace the affected items or the full box at no cost. Please share photos of the issue on WhatsApp within 48 hours of delivery so we can make it right quickly.

Cancelling future months

You can cancel your subscription at any time, with no cancellation fee and no lock-in. Cancel before an upcoming month's billing date and you will not be charged for that month. Cancelling stops future boxes; it does not refund a box already paid for outside the 7-day window above.

Returns

Because our boxes contain children's craft materials and printed items, we are unable to accept returns of opened boxes for hygiene and quality reasons. Unopened boxes refused at delivery will be refunded minus the actual shipping cost.

How refunds are processed

All refunds are issued through Razorpay to the original payment method (UPI, card, or netbanking) within 5–7 business days of approval. If a refund has not appeared after 10 business days, write to us and we will share the refund reference number for your bank.

Contact us

For anything related to refunds or cancellations: namaste@peedhipatra.in, or message us on WhatsApp. We reply within 24 hours.